A dongle is the name mostly used for USB-key protection device. There are two protection dongles, iLok from PACE AntiPiracy (iLok 1,2&3 iLok device) and USB-eLicenser from Steinberg
We provide our plug-in for both of these protection format. Only iLok is allowing a soft-base protection (meaning authorise a computer instead of an iLok device).
Yes, it is one of the major advantage on an USB protected plug-in. The installer can be freely downloaded and the plug-in installed on any computer and plateform you want. Of course, the plug-in can run only on one computer at the same time.
If you need to reinstall you computer, you don't have to ask for a new license or a new serial, just reinstall the plug-in and the protection drivers.
As there is no challenge response, you don't need to have an internet connection on your computer. Just transfert the installers thanks to an USB key.
For the iLok protection, up to two independent locations are allowed per license (Computer or iLok devices)
Rescan your plug-ins folder with your music software application ? Most of the time when lauching your application with a none working protection, your plug-in was tagged "unavailable". After checking the protection (see above) you just have to rescan it (for Logic you have to select "audio unit manager" in the preference menu)
You can resell a product as a second hand. For that all we need is the name/email of the new on owner for updating our database and follow up the product for further support. After this license transfer, you must delete the corresponding files.
We don't ask any fee for that, but in case your product is protected with iLok or eLicenser, you need to manage the transfer by yourself.
For a product protected by iLok or eLicenser you an swap your license (iLok to eLicenser or eLicenser to iLok). For that, we are asking the following fees :
If you wish to do so, contact us, we will send you a invoice through Paypal
We are always trying to reduce the CPU as much as possible but keeping XILS-lab quality has a cost. This means that some preset can be quite heavy. Here are some tricks to keep in mind for using high demanding patches :
By choosing iLok, you can use our iLok or eLienser protected products without needing a physical hardware key. Only iLok is allowing the so-called "soft-location". With that feature, you can authorize your computer instead of using an hardware dongle.
This is not the case for eLicenser which needs the USB-eLicenser.
Often, after installing a new product, you will need to rescan it within Logic (if for a reason or an other something goes wrong when Logic analyses it, it will never been rescaned).
This video show you where to find the Plug-in Manager within Logic X
Sometime, for some reasons, something goes wrong when LIVE analysed your product and then tagged it as "invalid".
It won't then be listed anymore and a rescan is needed.
If you have a lot of plug-ins, this could take a long time, so in the case you don't want to do a full rescan, follow the next steps :
Since a few OSX versions, an installer or an application has to be signed and known by Apple for being authorized to be launched.
The workaround once you've got this message is to open your OSX "System Preferences" and go to "Security & Privacy". At the bottom of the panel, you will see something like "Apple forbid to launch this application". Click on "Launch it anyway" and then click on "Open".
OSX won't ask you anymore for this installer.
We can reset machine activations manually for XILS-lab products.
Please Contact Us and provide us with your iLok User ID and the Location ID of your computer, which you can be found on the Show Details page in iLok License Manager. We will then manually reset the activation from this machine.